> ## Documentation Index
> Fetch the complete documentation index at: https://www.cashfree.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Relay FAQs

> Find answers to common questions about Cashfree Relay, including supported languages, COD risk detection, and payment error explanations.

> **Can Relay talk to customers in their own language?**
>
> Yes. Relay supports over 22 Indian languages and responds to each customer in their preferred language across calls, chat, email, and other channels.

> **How does Relay know which COD orders are risky?**
>
> Relay identifies risky orders using the customer's payment and order history. Over time, it recognises pincodes and addresses associated with returned orders or orders that were not confirmed before dispatch.

> **Can Relay explain what a payment error code means?**
>
> Yes. Relay reads the error code on every failed payment, whether it results from a bank decline, network timeout, insufficient funds, or an incorrect PIN. Relay then shares the failure reason with the customer, along with a fresh link to retry the payment.


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