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The Profile page in the Merchant Dashboard allows you to manage your account information and control overall account activities. Use this page to update your contact details, enable two-factor authentication, set notification preferences, monitor login activity, and download invoices. This page covers the following topics:

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Manage profile information

The My Information section displays the following details under Personal Profile:
  • Name: The registered name of your Cashfree Payments account.
  • Email ID: The registered email address of your Cashfree Payments account.
  • Phone Number: The registered phone number of your Cashfree Payments account.
  • Customer Support Email: Your customer support email address.
  • Account Password: Select Update Password to change your account password.
My Information section in the Merchant Dashboard

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Update profile information

You can edit your details such as email ID, phone number, and customer support email ID using the features available on the dashboard. The Edit icon next to each field allows you to update the information after successful OTP authentication. To update your profile information:
  1. Log in to the Merchant Dashboard.
  2. Navigate to Profile > My Information.
  1. Select the Edit icon next to the email ID field.
  2. In the Edit Email popup, enter your Aadhaar number and select Verify.
Correct Aadhaar numberEnsure you use the Aadhaar number that was used during the KYC process of your Cashfree Payments account.
  1. In the Enter OTP popup, enter the OTP received on your Aadhaar-registered mobile number and select Confirm.
  2. Enter the new email address in the Email ID field and select Verify Changes.
  3. Enter the OTP sent to your new email address in the Verify Email popup and select Confirm.
The request is reviewed and the email ID is updated for your account within 24-48 hours. You are logged out of the session after email verification. Use your updated email address and the existing password to log in.
  1. Select the Edit icon next to the phone number field.
  2. In the Edit Phone Number popup, enter your Aadhaar number and select Verify.
  3. In the Enter OTP popup, enter the OTP received on your Aadhaar-registered mobile number and select Confirm.
  4. Enter the new phone number in the Enter New Phone Number field and select Verify Phone.
  5. Enter the OTP sent to your new phone number in the Verify Phone Number popup and select Confirm.
The request is reviewed and the phone number is updated for your account within 24-48 hours.
Validation processYou only need to complete the Aadhaar validation process once when updating both email and phone number information.
  1. Select the Edit icon next to the customer support email ID field.
  2. Enter the OTP sent to your registered phone number or email address in the Authenticate popup and select Confirm.
  3. Enter the new customer support email ID in the Customer Support Email ID field and select Verify Changes.
The customer support email ID is updated for your account.
To confirm your identity and prevent fraudulent activities, Aadhaar validation is required to update your contact information.

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Configure 2FA authentication

Two-factor authentication (2FA) is a method to confirm secure login to your Cashfree Payments account and authenticate specific operations. It combines two different factors: sign-in password and OTP to confirm user identity. By default, you receive an OTP to your registered phone number via SMS. You can configure it to receive the OTP on your email as well. Once the OTP is validated, the session is valid for 15 minutes. To add another layer of security to the login sequence for your Cashfree Payments account:
  1. Log in to the Merchant Dashboard.
  2. Navigate to Profile > 2FA Authentication.
  3. Switch the toggle Enable 2FA for Login to enable two-factor authentication for every login attempt for you and your team members.
This added layer of security reduces fraud and keeps your account secure. 2FA Authentication settings
Use Google AuthenticatorIf you don’t want to use OTP-based authentication, select Use this Method Instead to configure your account authentication via the Google Authenticator app.

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Manage communications

The Communications section allows you to manage the notification preferences for various events. To create or edit notification preferences:
  1. Log in to the Merchant Dashboard.
  2. Navigate to Profile > Communications.
  3. Select Manage Notifications and then select Email Notifications.
  4. Enter the email address to set notification preferences and select Next.
  5. Choose which notifications should be delivered to the entered email.
  6. Select Submit to save the preference.
Create notification preferences When an email is configured to receive notifications for a particular event (for example, API Updates), a confirmation email is sent to the recipient’s email address. The recipient can select the Confirm button to provide their consent. Once consent is provided, the recipient will start receiving notifications about those particular events. To check whether a recipient has provided their consent to receive notifications:
  1. Log in to the Merchant Dashboard.
  2. Navigate to Profile > Communications.
  3. Select any category card.
  4. Hover over any email to see the consent status.

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View login history

The Login History section displays information about successful logins by users added to your Cashfree Payments account. To search and filter login history:
  1. Log in to the Merchant Dashboard.
  2. Navigate to Profile > Login History.
  3. Use the following filters to search for specific login history:
    • All Time: Use this dropdown menu to set the date range.
    • Search and Filter: Use this dropdown menu to set the search filter.
      • Search: Use this dropdown menu to determine the search value and enter the value in the field. For example, if you choose Email ID, enter the specific email ID in the field.
  4. Select Apply.
The results display in a grid format. Login History section

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View invoices

The monthly invoices generated for your Cashfree Payments account are available in the Invoice section. You can download the invoices for your records. To view and download invoices:
  1. Log in to the Merchant Dashboard.
  2. Navigate to Profile > Invoice.
  3. Select the download icon next to the invoice you want to download.
Invoice section

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FAQs

We recommend that you update your account records from the Profile section after successful login.Please follow the instructions here. If the problem still persists please contact us at care@cashfree.com.
Please check the last four digits of the phone number where the OTP is being sent. If you don’t recognize or have access to this phone number please contact us at care@cashfree.com and get it updated. If you are not able to receive OTP on the correct phone number or if you are facing any other troubles with OTP verification please wait and try again after some time. If the problem still persists please contact us at care@cashfree.com.
We have rolled out a new feature that mandates two-factor authentication on login from a new device and again after every 30 days.This is being done to ensure the safety and security of your Cashfree account, and we strongly recommend that you keep your account details updated to avoid any login difficulties.For more information please refer to the product update communication we sent with the subject line: [Product Updates] Two-Factor Authentication on New Device Login
We strongly recommend that you use your phone number as the second factor of authentication to secure your Cashfree account. You can also opt for Google Authenticator to receive 2FA OTPs and you can configure this from your profile section. Please follow the instructions hereIf you are facing issues with mobile OTPs and wish to use email as an OTP channel please fill out the Support Form and we will be happy to assist you.
You can change your phone number from your profile section.Please follow the instructions here.Please note that you will be asked to verify your identity through Aadhaar OTP validation, so make sure that you can access the Aadhaar and Phone number that was used during the activation process. please fill out the Support Form if you require further assistance.
You can change your registered email address from your profile section.Please follow the instructions here.Please note that you will be asked to verify your identity through Aadhaar OTP validation, so make sure that you can access the Aadhaar and Phone number that was used during the activation process. please fill out the Support Form if you require further assistance.
Team member user details can be updated only by the account owner from the Settings section of the Merchant Dashboard.As an team member, you can ask your account owner to update your profile details by logging in to https://merchant.cashfree.com/auth/login and following the instructions here
As of March 2025, the “Alias” login method has been deprecated. This functionality has been fully transitioned to the Team Members feature. Team members can now log in using their email addresses, and new team members can be invited via email.
If you’ve lost access to the authenticator app used for multi-factor authentication (MFA), contact care@cashfree.com for support.In your email:
  • Clearly describe the issue.
  • Use your registered email ID.
  • Include a phone number to receive OTPs.
The Cashfree team will verify your details and switch your MFA method to OTP.
If you no longer have access to the phone number used for OTP-based MFA, contact care@cashfree.com for support.In your email:
  • Clearly describe the issue.
  • Use your registered email ID.
  • Provide your new phone number to receive OTPs.
The Cashfree team will verify your details and update your OTP MFA phone number.