Whitelist Your Website or App

Before using the checkout page for payment collection, you must whitelist your domain or app package for security purposes. This applies to:

• Websites: Domain whitelisting
• Mobile apps: Package name whitelisting

Submitting a whitelist request

1. Go to Payment Gateway Dashboard > Developers > Whitelisting.
2. Click Add New.
3. Select the whitelisting type:
   • Domain name for websites.
   • App package for mobile apps.
4. Enter the required value and click Proceed.
5. Ensure the following details are present on your website for whitelisting:
   • Policy pages:
     • Contact Us
     • Terms and Conditions
     • Refunds and Cancellations
   • Other details:
     • Products or services should be listed.
     • Product or service pricing should be in Indian Rupees (INR).
6. Click Confirm & Proceed. Your website or app will be reviewed and approved.

Format guidelines

Website domains

Only secure URLs beginning with https:// are accepted. Custom ports and certain subdomains are not supported.

Example	Status	Notes
https://www.croma.com	Allowed	HTTPS required
https://www.croma.com/	Allowed	Trailing slash permitted
https://www.croma.com/televisions-accessories/c/997	Allowed	HTTPS with path allowed
www.croma.com	Not allowed	Missing HTTPS protocol
http://www.croma.com	Not allowed	HTTP not secure enough
https://www.cashfree.com:8000/	Not allowed	Custom ports not supported
https://sandbox.cashfree.com	Not allowed	Sandbox/test environments not allowed

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Mobile apps

Only official app listing URLs from Google Play Store for Android or Apple App Store for iOS are allowed.

Example	Status	Notes
https://play.google.com/store/apps/details?id=com.rapido.passenger	Allowed	Google Play Store app link
https://apps.apple.com/in/app/google-maps/id5850273	Allowed	Apple App Store app link
com.cashfree.merchant	Not allowed	Package name alone not accepted
Third-party APK/IPA source links	Not allowed	Must be official stores
Shortened/redirected URLs	Not allowed	Destination cannot be verified

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Tracking your request

You can track the status of your whitelisting request from the whitelisting homepage. The dashboard displays:

• Submission date and time.
• Domain or package name.
• Current status.

Use the dropdown menu to filter between domain and package name requests.

Processing time

• Standard processing time: Most whitelisting requests are reviewed and approved within 24 hours of submission.
• For urgent queries: If you need expedited processing, please fill out the detailed support form with your specific requirements.